SHIPPING INFORMATION + COSTS
Orders under $100AUD
flat-rate charge of $9.95 (Australia-wide, tracking + insurance included).
Orders over $100AUD
FREE delivery Australia-wide! (tracking + insurance included).
International Delivery OR Express Delivery
Cost Price of postage only (no extra processing fees)
*See International Delivery + Urgent Orders below.
Our couriers cannot deliver directly to PO/GPO/PL Boxes or Post Offices.
If the receiver is located in a isolated location or a hard to find address, please note this in the courier notes. In these cases, the courier may leave at a nearby post office and contact the receiver to collect. *NOTE if you can only get your order delivered to a Parcel Locker, please contact us before checkout via [email protected] – additional fees may apply.
ATL on Delivery
Please have you order delivered to an address where the parcel can be left safely (out of the weather and out of sight). You can give us additional instructions at checkout where best to leave it/hide it. *NOTE if you require Signature on Delivery, please contact us before checkout via [email protected] additional fees may apply.
Please check your delivery address before Checkout to make sure all details have been entered correctly.
If your order is returned to us due to incorrect/insufficient delivery address, you will be charged the cost price to resend the order.
Please note our Christmas cut off dates below. We recommend getting your Christmas shopping done in November to avoid any unforeseen delays. If you’re doing last minute Christmas shopping, we recommend you take advantage of our Urgent Orders with Express delivery* Further information can be found below.
INTERNATIONAL
4 DEC (Standard) – 11 DEC (Express)*
AUSTRALIA
(Except WA + NT + RURAL)
14DEC (Standard) – 20DEC (Express)*
WA + NT + RURAL
5 DEC (Standard) – 20 DEC (Express)*
EST. DELIVERY TIMES
AUSTRALIA WIDE DELIVERY – SEE BELOW FOR INTERNATIONAL
If you are sending to a regional area, country area, (especially in WA) your parcel may take longer to reach it’s destination. Please allow for 7-12 business days.
If you need your order delivered ASAP, please see Urgent Orders (Express Delivery) below.
(Business days are Monday to Friday, excluding public holidays)
All orders are dispatched from Adelaide, South Australia. Please see below our delivery estimates for Metro Areas.
INTERNATIONAL ORDERS/DELIVERY
We deliver WORLDWIDE!*
You can contact us [email protected] to arrange an International order. We will quote you based on your parcel size and weight.
Payment is made via a secure link on our website.
If you would like to purchase more than one item send us a screenshot of your cart.
For International customers- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.
*We currently are not shipping to Ukraine, Russia, Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan.
URGENT ORDERS (EXPRESS DELIVERY)
Processing your order as ‘Urgent’ means that you will be allocated a customer service rep who will personally process your order and will find the best quote for the fastest courier/Aust Post Express. *Please keep in mind that you won’t be able to take advantage of our flat rate delivery of $9.95 under $100 or free delivery over $100. You will pay the cost price of express delivery. There are no extra processing fees for this service.
You will need to contact us at [email protected] to organise an ‘Urgent’ order. We will need to know the following information:
– Your Full Name (and) Recipients Name (if applicable):
– Contact Number:
– Your Address (and) Delivery Address (if different):
– Items you would like to purchase:
– Gift Wrap choice (if applicable):
Your customer service rep will then create a custom link for you to checkout securely on the website.
Once payment is confirmed, we will process your order within 1 hour after order confirmation and dispatch the same day. Monday-Friday within our business hours, excluding public holidays.
ORDER STATUS
To keep you informed of the status of your order, you will be sent notification emails;
> Order Received Email (Summary and Invoice – Straight after Checkout) – We don’t include a paper receipt with your order.
> Order Ready For Dispatch Email (Once your order has been booked in for courier pickup)
> Order Is On Its Way Email (This email will contain your tracking and will be from the courier service)
IF YOU ARE SENDING DIRECT TO THE GIFT RECIPIENT
The courier/tracking email will be in the name of the receiver (not the person who made the order). We can’t change this…
> Order Delivered Email
(If you don’t receive these emails, please check your junk folder- or contact us)
If you have created an account with us, you can check the status and tracking of your order at any time by clicking on My Account, signing in and viewing the Status column. If you have checked out as a guest please contact us at [email protected] – we will be happy to help.
If you have trouble resetting/retrieving your password and it gives you a message saying that your email is incorrect, chances are you checked out as a guest and didn’t make an account with us. 🙂
PRODUCT AVAILABILITY
All the products featured on Luxah are stored on site ready to go out to their new homes.
You can see stock levels when you click on a product. If we are ‘out of stock’, you may request to be informed when we get a top-up by simply adding your email address into the submission box underneath the red out of stock notification (on the product’s page).
PRE-ORDERS: Occasionally we may open popular items for pre-order. This is only if we have an extensive wait list and we have secured stock. Please refer to the top of the product’s description for more information. If a pre-ordered item is purchased alongside a in-stock item, these will be shipped together when the pre-order arrives.
ACCOUNT HOLDERS: If you are logged in using your Luxah Account, there’s no need to type in your email address. Simply click the ‘NOTIFY’ button, and you will be notified automatically when the products back in stock. You can keep track of all products on your ‘Waiting List’ by simply going into your ‘ACCOUNT’ and clicking ‘Waitlist’.
If you have your heart set on something and would like for us to set it aside for you, please email [email protected] we will be happy to help.