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RETURNS DUE TO RECEIVING THE WRONG ITEMS/ MISSING ITEMS

Please contact [email protected] with your proof of purchase and a short description of what you received / what you should have received. Please make sure you do this ASAP (within 7 days of receiving your order). One of our friendly staff will get you sorted. Luxah will pay for any associated shipping costs.

NOTE: If you are claiming missing items and stock levels show no discrepancy, we will have to check our security cameras in our packing zone. Please be aware that this can take up to 2 business days.

 

RETURNS FOR FAULTY OR DAMAGED GOODS

Luxah will gladly Refund, provide Store Credit or Exchange (if stock is available) for any faulty merchandise or merchandise damaged in transit. 

Please email [email protected] with photographic evidence of the fault/damage, also provide us with your order number as soon as possible after receiving your order. If it is necessary to return the merchandise, we will organise shipping for you at our expense.

Any Refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.
Exchanges/Store Credit will be actioned as soon as returned items have been received by Luxah.

 

CONTACT INFO

For all inquiries regarding returns/exchanges/refunds please email us: [email protected].

Luxah is committed to providing you with the best customer experience EVER! no joke, this is super important to us. So, please reach out to us if you are not 100% happy.

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