COLLECTION OF YOUR PERSONAL INFORMATION

We collect personal information like your name, address, and basic contact info to be able to provide a number of services to you. We may use your information for a range of different purposes, including:

• to provide products and services to you;
• to answer your questions and provide you with information or advice;
• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
• to provide you with better customer services;
• to comply with laws or regulations or to comply with any directions given by regulators or authorities.

COLLECTION OF DATA FROM YOUR DEVICE

We use “cookies”, a string of information that a website stores on a visitor’s device, and that the visitor’s browser provides to the website each time the visitor returns.  We use 2 different kinds of Cookies: ‘Site functionality Cookies’ and ‘Site Analytics Cookies’. “Site functionality cookies” allow you to navigate the Website and use our features, such as “Add to Bag” and “Add to Wishlist” and, “Site analytics cookies” allow us to measure and analyse how our customers use the Website, to improve both it’s functionality and your shopping experience. This data that we pick up on may include such things as:

• your device’s IP address;
• browser type;
• webpage you were visiting before you came to our Website
• the pages within www.luxah.com.au you visit
• the time spent on those pages, items, and information searched on our Website, access times, dates and other statistics.

This data will not be used in association with any other Personal Information and will not be used to direct marketing or other advertisements to you from third parties.

Visitors who do not wish to have cookies placed on their devices can disable them. You will need to set your browser to refuse cookies before using the Website (with the drawback that certain features of the Website may not function properly without the aid of cookies).

To enable or disable cookies please visit here and follow the instructions for your browser/device.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We do send our customers a follow up email, 7 days after their purchase to see how everything went and to provide customer service. This is a one-time email and won’t subscribe you to an on-going email list. If you wish to not receive a follow-up email please let us know after purchase.

When you provide your name and email in our sign up form, you are giving consent that we will be able to use your email for that purpose. We have decided to only have one marketing email a month. We do not intend to confuse you with different email sign ups with different opt in motives. We like to keep things simple here at Luxah.  You can withdraw your consent at ANY time by scrolling down on our monthly Newsletter and selecting “Unsubscribe” on the bottom of the email. If you are having trouble doing this, simply reply to that email and we will take you off our system manually.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

We may store your Personal Information in hard copy or electronic format, in facilities that we own and operate ourselves, or that are owned and operated by our services providers. We take the privacy and security of your Personal Information seriously and we use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information. We protect your Personal Information by:

• Restricting access to Personal Information;
• Maintaining security software to prevent unauthorised computer access;
• Securely destroying your Personal Information when it is no longer needed for our record retention purposes.

Our Website is protected by Secure Socket Layer (“SSL”) encryption which encrypts any data sent through a secure area of the Website. [Any personal information entered by You must go through this secure area.] In order for SSL to be effective, You must use an SSL compliant browser. A locked padlock will appear on the right of the address bar when SSL is in use.

Due to the nature of the Internet, Luxah cannot guarantee the security of your personal information during transmission. If you decide to send us an email for instance, that information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We strongly advise you to use caution when sending your personal information via email (especially credit card information).

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY US AND THIRD PARTIES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read their individual privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave the Luxah Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms of Service.

If you choose to complete your purchase via PayPal, then please read PayPal’s Privacy Policy here
If you choose to complete your purchase via AfterPay, then please read AfterPays Privacy Policy, and their PCI DSS Policy here
If you choose to complete your purchase using Stripe, please read Stripe’s Privacy Policy here

All our payment methods are hosted externally with the above providers. We do not store or have access to your credit card data – they are transmitted securely and directly through the payment gateway.

We use MailChimp for all our email marketing including our follow up email and our Monthly Newsletter. You can find more about how MailChimp uses and stores your personal information here

We use a Courier Integration system called Shippit and on occasion, we may use Aust Post to deliver your orders. You can read more about how Shippit uses your information here. And you can read more about how Aust Post uses your information here

MOST IMPORTANTLY, Luxah values all it’s customers and does NOT on-sell/share your personal information or anything related to your activity on the Website, to third parties or partners of Luxah for use of advertising or further promotions of any kind.

Luxah reserves the right to disclose your personal information if it is required to or authorised to do so by law, or, if it is reasonably necessary in our opinion to protect the rights or property of Luxah, or to avoid injury to any person.

REQUESTING / EDITING / DELETING PERSONAL INFORMATION

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, and give you the right to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You have a right to complete access to the records we hold of you.  You may ask us via email to provide you with all details of the Personal Information we hold on our system. A administration fee of $20 will have to be paid before we can complete your request. After payment has been made, we will verify your identity by sending you a confirmation email. We will then process your request in a timely manner.

If you are an account holder with Luxah, you can access or edit your personal information using your account settings in ‘My Account’.

CHANGES TO OUR PRIVACY POLICY