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ORDER CONFIRMATION

We ask that you triple check your order carefully prior to submission, as it cannot be changed once submitted. We will email you an order confirmation once you submit your order, with your invoice, order number and order total. We then send a second email once your order has been processed AND has been picked up by our couriers. Our courier service will then send you an email when your order is on it’s way, this will include a tracking number so you can track your parcel!

NOTE: IF YOU ARE SENDING TO A DIFFERENT ADDRESS/DIFFERENT PERSON (LIKE A GIFT): The courier/tracking email will be in the name of the receiver (not the person who made the order). So it will say “Hi (person’s name for who you are sending it to) here is your tracking number”.  We can’t change this…

ORDER STATUS

If you have created an account, you can check the status of your order at any time by clicking on ‘My Account’, signing in and viewing the ‘Status’ column of your order. If you have checked out as a guest please contact us on +61 0405 913 206 or email orders@luxah.com.au we will be happy to help.

PROCESSING TIMES

Processing times may vary and depend on when you place your order. If you place your order before 11am, your order will be processed within the same day. If you place your order after 12pm, your order will be processed within the same day but our couriers won’t be able to pick up until early the next day.

SHIPPING INFORMATION/ COSTS

Here’s some quick info about our shipping options and associated costings!

For orders under $75 there is a flat rate charge for delivery of $9.95 within Australia.

For orders above $75 we offer free standard delivery Australia-wide!

BONUS! We provide a free Gift Wrapping service for all purchases (worth over $10 per order for FREE) and we will also hand write in any gift card purchases on your behalf! (if you want us to)

SIGNATURE ON DELIVERY

All our deliveries are ‘signature on delivery’ unless you note in checkout ‘authority to leave’. You can also give us additional instructions on where to best leave your delivery- we will pass this onto our courier. Please note that if you do choose to give ‘authority to leave’, LUXAH can not take responsibility for any stolen/lost deliveries.

Please also note that our couriers CANNOT deliver to PO/GPO Boxes.

EST. DELIVERY TIMES

Delivery times will depend on where you are located. For most of our orders, there’s usually a 1-4 day wait. We advise that you allow roughly 7 days delivery time to be safe. If you live in a regional area please allow 7-10days. International delivery times can range from 7-15days. Delivery estimates do not include weekends or public holidays.

AUSTRALIA WIDE STANDARD DELIVERY

Please allow 2-7 business days to receive your order. Our couriers are usually super fast but if you are a bit concerned with delivery times, please email us and we can give you a better estimate based on where you live. All orders are dispatched from little’ol Adelaide, Australia so if you live in a regional area your parcel may take an extra few days to reach you. Business days are Monday to Friday, excluding public holidays.

AUSTRALIA WIDE EXPRESS DELIVERY

(PLEASE NOTE: We have temporarily disabled the express shipping option due to not being able to physically keep up with demand. We are a small team and don’t want to let you down. We hope to be able to offer this again in the near future, so please follow our Facebook Page for updates. Thank you for your understanding x)

INTERNATIONAL DELIVERY

We post to the following countries: New Zealand, United Kingdom (UK) and the United States (USA)

Flat rate of $40. There are no express options.

For International customers- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.

BACK ORDERS

We only sell products that we have in stock (for your convenience; because it’s bloody annoying when you order something and then get notified that it will take 2+ weeks for it to come in). Ain’t nobody got time for that!

You can see stock levels when you click on a product. If we are ‘out of stock’, you may request to be informed when we get a top-up by simply adding your email address into the submission box underneath the red ‘OUT OF STOCK’ notification (on the products page).

ACCOUNT HOLDERS: If you are logged in using your Luxah Account- there’s no need to type in your email address, simply click the ‘NOTIFY’ button, and you will be notified automatically when the products back in stock. You can keep track of all products on your ‘Waiting List’ by simply going into your ‘ACCOUNT’ and clicking ‘Waitlist’.

If you have your heart set on something and would like for us to set it aside for you, please email orders@luxah.com.au we will be happy to help.

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